Privacy Agreement Your privacy is of the utmost importance to us. We, therefore, feel you should fully understand the terms and conditions surrounding the capture and use of informationon our website. This privacy statement discloses what information we gather, how we use it, and how to correct or change it. Questions regarding this statement should be directed to us by email or phone. If we do not respond to your inquiry or do not address it in a satisfactory manner, please contact TRUSTe (http://www.truste.org/users/watchdog.html). Information We Collect and How It's Used Sharing of Information Security External Links Changes Glossary of Terms Contact Information Information We Collect and How It's Used Information You Provide Directly To Us... Via Order Form To process your order, we require your name, billing address, phone number, email address (you will receive an e-mail confirmation of your order), shipping address and credit card information. We use this information to process your order and, if any questions should arise, to contact you about your order. In general, we will try to contact you first by email and only if that fails, or if time is critical, will we try to contact you by phone. We share this information only that is absolutely necessary, with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card and the shipping carrier that delivers your order. If you supply us with your postal address in this manner, you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please follow our opt-out instructions. Monthly Newsletter Kittens Toy Room sends out a monthly newsletter to its clients that place orders with us or that request to be placed on our monthly newsletter list, should you not wish to receive this newsletter simply use the OPT OUT option on the newsletter and you will be deleted from it. Otherwise simply email us and we delete you from the newsletter ASAP. Via Email Should you decide to contact us via email, we will use your email address solely to send you a reply. Information We Collect Automatically IP Address: We record IP addresses in the aggregate for monitoring the level of activity on our site, but we do not link this to your Session ID or to any other personal or identifying information. Sharing of Information Aside from the previously mentioned third parties involved in the processing of your order, we do not share your personally identifiable information with any other entities. In fact, we will NEVER rent, sell or otherwise give your name to any other company or individual. Security We utilize industry standard SSL encryption when accepting your credit card information during our online checkout process. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fradulent charges. If your bank does hold you liable for any of this $50.00, Kittens Toy Room will cover the entire liability for you, up to the full $50.00. Kittens Toy Room will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at Kittens Toy Room while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. To contact Kittens Toy Room in the event of unauthorized use of your credit card, please e-mail us at custservice@kittenstoyroom.com. Important Note: The Fair Credit Billing Act does not cover liability for automatic debit cards or check cards. At Kittens Toy Room, we recommend using a credit card rather than a debit or check card when purchasing products online. External Links We may include links to other sites and if you decide to follow those links, we can't be responsible for the privacy policies and content of those sites. Generally, we will let you know when a link goes to another site. Changes Order information: To make any changes to your order, please contact us via email or phone and we will be happy to assist you. Glossary of Terms IP Address When you are connected to the Internet, your computer has a unique Internet ID called an IP address. Most people that connect through a dial-up service, such as America Online, get a different IP address each time they login. Others might have a permanently assigned IP address, called a static IP address. It is difficult or impossible for a web site to collect personal information about you (i.e., your name, email address, etc.) from your IP address alone, though it is easier if you have a static IP address. SSL Encryption A method by which information transmitted across the Internet is scrambled to the point where it's virtually indecipherable by anyone who should intercept the data before it reaches its destination. Most reputable online stores make use of SSL encryption to request credit card information and other sensitive data from their customers. Web pages where SSL encryption is activated are typically identified by a lock or key symbol displayed somewhere in your browser. Refer to your browser's documentation for the specific symbol and location